Whilst we provide an estimated arrival date for our items, please be aware that releases can be delayed without reason. If this happens and we're informed, we'll let the customer know.
Once a figure is in stock and in our office, customers are notified via email that they need to pay the remaining cost of the item. Failure to do so within 14 days will result in the deposit being returned.
We intend to fulfil every pre-order made, but please note that it's an entirely dependent on our suppliers and release dates or cancellations. All deposits are refunded if we're aware of any changes.